Shipping Policy

Last Updated:​ January 11, 2026

1. Purpose and Scope​

This policy applies to all orders shipped from eaglepeak.best, including products, returns, and exchanges. Our goal is to ensure transparent, reliable, and efficient delivery while providing a positive customer experience.

2. Order Processing Time​

• Orders placed before 12:00 PM PST on business days (Monday–Friday) will be processed and shipped within 1–2 business days.

• Pre-sale or customized items will specify unique shipping timelines on their product pages.

• Delays due to stock shortages or unforeseen circumstances will be communicated via email.

3. Shipping Methods and Carriers​

We partner with reputable carriers to balance cost and reliability:

• Standard U.S. Orders: USPS Priority Mail or UPS Ground (2–7 business days).

• International Orders: Delivered via USPS First Class International or FedEx International Economy. Shipping fees are calculated at checkout based on destination.

• Expedited Shipping: Available at checkout for an additional fee (e.g., UPS 2-Day Air).

4. Shipping Destinations​

• We currently ship to all U.S. states and select countries (listed at checkout).

• Some remote locations may incur extra fees or longer transit times. Orders to restricted regions will be canceled and refunded.

5. Shipping Costs​

• Free Shipping: Offered for U.S. orders over $50​ (subtotal before taxes).

• Standard U.S. Shipping: Flat rate of **$4.99**​ for orders under $50.

• International Shipping: Costs vary by destination and are displayed at checkout. Customers are responsible for all import duties/taxes.

6. Returns and Exchanges​

• Customer-Inspired Changes​ (e.g., size/color swaps): Customers cover return shipping costs. We cover reshipping for exchanges.

• Seller Errors​ (e.g., wrong item shipped): We cover all return shipping fees.

• Items must be unused, in original packaging, and returned within 14 days​ of delivery. Start returns by emailing support@eaglepeak.best.

7. Risk and Ownership​

Ownership and risk of loss for products transfer to you upon delivery to the carrier.

8. Contact Information​

For shipping-related questions, contact:

• Email: support@eaglepeak.best

• Phone: +1 (254) 483-7925

• Address: Kevin Alexis Mora, 2438 Lovejoy, Pomona, CA 91767

9. Policy Updates​

We reserve the right to update this policy. Changes take effect immediately upon posting on eaglepeak.best.