Returns & Exchanges
Last Updated: January 11, 2026
Thank you for shopping at eaglepeak.best. We strive to ensure your satisfaction with every purchase. This policy outlines the rules and procedures for returns and refunds. By purchasing from our store, you agree to the terms outlined below.
1. Return Eligibility
You are eligible to request a return under the following conditions:
The item is unused, in its original condition, and in the original packaging.
The return request is submitted within 30 days of the date you received the item.
The product is defective, damaged upon arrival, or incorrect (we sent the wrong item).
Please Note: Certain types of items are non-returnable for reasons of hygiene or due to their nature:
Digital products (e.g., software, eBooks).
Personalized or custom-made products.
Items sold on clearance or at a significant discount (unless defective).
2. The Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at support@eaglepeak.best to request a return. Please include your order number, the reason for the return, and, if applicable (e.g., for damaged or defective items), photos of the product.
Wait for Instructions: Our support team will review your request and provide you with further instructions and the return address if your return is approved.
Ship the Item: Once approved, ship the unused and repackaged item to the address we provide. We recommend using a trackable shipping service as you will be responsible for the item until it reaches us. The cost of return shipping is the customer’s responsibility, unless the return is due to our error (e.g., we sent a wrong or damaged item) .
3. Refund Process
After we receive your returned item and inspect it:
Approval: If the return is approved, we will initiate a refund to your original method of payment.
Timing: Please allow up to 7 business days for the refund to be processed. Depending on your bank or payment provider, it may take an additional 3-7 business days for the refund to appear on your statement .
4. Non-Refundable Situations
We cannot accept returns or issue refunds in the following situations:
Items are returned after the 30-day return window.
Items show signs of use, damage caused by the customer, or are not in their original condition.
Items that are non-returnable as listed above (digital goods, custom items, etc.).
Return shipping costs (unless the return is due to our error).
Any item not returned in accordance with this policy.
5. Exchanges
We currently only process refunds. We do not offer direct exchanges for returned items. If you wish to exchange an item, you need to return the original item for a refund and place a new order for the desired item.
6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at support@eaglepeak.best with your order number and photos/video of the issue. We will apologize for the error and arrange for a return and full refund, including your return shipping costs .
7. Contact Information
For any questions or to request a return, please contact us:
Website: eaglepeak.best
Email: support@eaglepeak.best
Store Operator: KEVIN ALEXIS MORA
Address: 2438 LOVEJOY, POMONA, CA 91767
Phone: +1 254-483-7925
We aim to process all return requests fairly and promptly.
